Privacy & Security
Our respect for our customers’ right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
All information provided on the website will only be used for purposes relating to the purchase of products or to contact the customer, all credit card, bank details and private information will be deleted after each transaction to ensure our customers are protected.
Flexineon Australia warrants that any product sold will be free from defects in workmanship and material under normal use for the warranty period of 1 year from date of sale. This warranty does not apply when, in Flexineon Australia’s opinion, a defect has been caused by careless or improper handling, or fair wear and tear.
Returns & Replacements
We understand that sometimes you may need to return a product you have purchased from Flexineon Australia, to assist you, we have set out below the Flexineon Australia’s Policy highlighting key points that you should know.
Our Returns Policy includes the rights you have under the Australian Consumer Law and other relevant laws.
Your Rights under the Australian Consumer Law – Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a failure does not amount to a major failure, Flexineon Australia is entitled to choose between providing you with a repair, replacement or other suitable remedy.
For any product return, please email us at firstname.lastname@example.org or contact us direct on 02 9791 1190 and speak to our staff about any issues you have with the product.
Any cost incurred by you in bringing the item to our office will be borne by you.
Please retain your receipt a
In order to obtain a refund, exchange or to repair a product purchased from Flexineon Australia, including those products which carry a manufacturer’s warranty, you must have clear proof of purchase i.e.: a receipt.
If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled to elect whether or not to accept your product for return.
Once proof of purchase has been established, if the product fault can safely and clearly be determined, we will offer you either a refund, exchange, repair or store credit.
Where there is no fault found, the product will be returned to the customer at their expense.
If the assessor finds that there is no fault with the goods, or that the goods have been damaged due to misuse or abnormal use of the goods by you, there will be no compensation and the goods will be returned to the customer at their expense.
Unfortunately, Flexineon Australia cannot offer a refund or exchange where the product has sustained damage due to abnormal use, whether that has been identified by Flexineon Australia or the manufacturer.
If the product does not match its advertised description, Flexineon Australia will provide you with a choice between a refund or store credit to the value of the item purchased.
What should I do if I am having difficulties with getting my product to work?
If you are experiencing problems operating your product, we strongly recommend that you contact our office on 02 9791 1190 and speak to our staff for more assistance.
What should I do if I have changed my mind and want to return a product?
Please choose carefully as Flexineon Australia does not accept return of goods where you have simply changed your mind.
What happens if I have purchased a product online and need to return it?
Items can be returned by mail. This can be coordinated through our office on 02 9791 1190.
All expenses are covered by the customer until an assessment of the product has been conducted and a fault report received then the outcome will determine who will bear the costs.
If I can’t find my receipt, can I use a bank statement as proof of purchase instead?
Unfortunately Flexineon Australia will not accept a bank or credit card statement the receipt that is sent with the goods is the only proof of purchase accepted.